Refund policy

Return & Refund Policy

Last Updated: July 26, 2026

Welcome to ArabVerse. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all accessories.

  • Not be damaged due to misuse or accidental damage.

Products that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or damaged after delivery.

  • Personal care or hygiene products that have been opened or used.

  • Customized or personalized items.

  • Clearance or final sale items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Email us at arabverse.info@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product and packaging

We will review your request and arrange a replacement or refund if your claim is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or incorrect upon delivery.

Order Cancellations

Orders may be canceled before they are processed or shipped.

If your order has already been dispatched, it cannot be canceled, but you may request a return after receiving it (subject to this policy).

Return Shipping

If the return is due to a defective or incorrect product, ArabVerse will cover the return shipping costs.

For all other approved returns, customers may be responsible for return shipping charges.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

ArabVerse
Email: arabverse.info@gmail.com

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.